Letter from our President
Xcel Roofing and Loveourroof® support and encourage the actions being taken by our government leaders and their experts to manage the risks associated with COVID-19 and ultimately defeat the virus. We want to play our role by severely limiting direct contact with our valued customers, vendors, suppliers and delivery personnel. Our administrative offices remain open only to a limited number of employees on a voluntary basis. Employees who need to be home with their families have been encouraged to work from home.
The safe function of your roof is just as important now as ever before. If you have experienced leaking from your roof we remain available to help as we have for the past 30 years. However, due to COVID-19, we will be making every effort to limit or completely eliminate any direct contact with our customers and their family members. Our crews will do their best to complete your project as quickly as possible. Should questions arise during the process, our crews will relay their questions to our office who will call you rather than a person to person conversation. Although this may slow down the process, we want to be as safe as possible.
Contracts and documents can be scanned, emailed, texted and DocuSign® generated eliminating the need for our sales and field staff to have any direct contact until such time as the virus has been defeated and our leaders inform us to relax our heightened procedures.
Like you, we hope that the impact the COVID-19 virus has on the communities we serve and the world population in general will begin to dissipate in the coming weeks and months. We will remain the company you have always known for being socially conscientious and responsible.